Privacy Policy

When you use our Services, we may collect certain Personal Information or Navigational Information (each as defined below). You can often choose what information you provide, but from time to time we may require certain information in order to provide the Services to you. The use of any information we collect is governed by the relevant current legislation in your region as well as this Privacy Policy.

Personal Information

“Personal Information” is any information that identifies or could be reasonably used to identify an individual person. The types of Personal Information we may collect include:

Contact and Account Information: We receive contact and account information about you and your organization when you request a quote, place an order or create an account. This may include your name, telephone number, shipping and billing address, email address, country, and company name. Contact and account information may be used to provide our Services to you, process your orders, ship your parts, manage customer accounts, provide customer service, verify customer information, process payments, and advertise our Services.

Payment Information: We receive payment information when you purchase our Services. This may include your Contact and Account Information, payment method, card type, expiration date, certain digits of your card number, and details of your payment history. Payments are processed by a third-party payment processor; we do not store your full card number.

Uploaded Files and Order Information: We receive the 3D model files you upload, together with the materials, quantities and other options you choose, when you request a quote or place an order. Uploaded files and order information are used to prepare quotes, review printability, print, finish and ship your parts, provide customer service, and evaluate and improve our Services.

Communications with Formlabs: We receive information when you communicate with Formlabs, including when you use our support chat, email us, sign up for marketing communications, or submit an inquiry. This may include your Contact and Account Information and feedback on our Services. Your communications may be used to provide our Services to you, process your orders and requests, provide customer service, advertise our Services, and evaluate and improve our Services.

Log Files: We receive information through log files created when you use our Services. This may include your IP address and the pages and actions you request. Log files may be used to provide our Services to you, maintain the security of our Services, and to evaluate and improve our Services.

In addition to the uses outlined above, we may also use your Personal Information as necessary to comply with applicable laws, regulations, and legal process and to carry out our other legitimate business purposes.

We may use artificial intelligence (“AI”) technologies, including machine learning, natural language processing, and other automated systems, in connection with our website and Services to support functionality, improve performance, enhance user experience, and assist with customer interactions. These technologies may be used to analyze data, generate insights, personalize content, provide recommendations, or otherwise improve our offerings. Certain features, such as our AI-powered support chat, may process communications to respond to inquiries and improve service quality, and some interactions may be reviewed by authorized personnel for training, quality assurance, or security purposes. Users should avoid submitting sensitive Personal Information (such as financial or health data) when engaging with AI tools. Any Personal Information processed by AI systems will be handled in accordance with this Privacy Policy. AI technologies may occasionally produce inaccurate or incomplete outputs, and we do not guarantee the accuracy or reliability of AI-generated content.

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, and disclosure, and we never sell your Personal Information to third parties.

We retain the Personal Information you provide us for only as long as a) you provide consent; b) we have a legitimate interest in retaining such Personal Information; or c) retention is required under applicable law, regulation, or legal process. You may revoke your consent at any time and object to future uses of your Personal Information by following the process outlined under “Unsubscribe” below. Following the revocation of your consent, Formlabs may continue to retain and use your Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, enforce agreements, and as otherwise necessary to carry out our other legitimate interests as described in this Privacy Policy.

Navigational Information

“Navigational Information” means information about your computer and other devices that you use to access the Services, including your IP address, domain name, device name and model, operating system, unique identifier, access provider, geographical location, browser type, referral source, access times, length of visit, and pages viewed.

We receive Navigational Information when you access and use the Services. Navigational Information may be used to provide the Services to you, advertise our Services, track and analyze how our users interact with our Services, evaluate and improve our Services, comply with applicable laws, regulations, and legal process, and carry out our other legitimate business purposes.

The Services are not intended for or targeted to children under thirteen years old, and we do not knowingly or intentionally collect information about children under the age of thirteen. If you believe that we have collected information about a child under the age of thirteen, please contact us at [email protected], so that we may delete such information.

Services may provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites or their content, owners, or practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

You agree not to provide any information, data, technology, models, documents, or other materials to Formlabs that are restricted by any United States or international export control law, including the International Traffic in Arms Regulations (“ITAR”), the Export Administration Regulations (“EAR”), and other applicable export control laws, other than materials classified as EAR99.

We may disclose your information to Formlabs’ subsidiaries, affiliates and service providers.

Service Providers: We may engage third parties to act as our service providers and perform certain tasks on our behalf, such as analyzing data, providing marketing assistance, processing credit card payments, shipping orders, and providing customer service. These service providers only have limited access to your information, may only use such information to perform tasks on our behalf, and are obligated to us not to disclose or use your information for other purposes.

Business Transfers: In the event that Formlabs is acquired by another company (whether by merger, acquisitions, bankruptcy, or otherwise), the acquiring company will receive all of the information, including Personal Information, collected by Formlabs. You acknowledge that such acquisitions may occur and that the acquiring company may continue to use your information as set forth in this Privacy Policy.

We reserve the right to use or disclose your Personal Information other than as described above if required by law, regulation, or legal process or if we reasonably believe that such disclosure is necessary to protect our rights.

When you use our Services, we obtain certain information by automated means, such as cookies, web beacons (including pixels and tags), web server logs, and other similar technologies which store information on your device or access information already stored in your device (collectively “Cookies”). Our Cookie Policy explains how we use Cookies, their purposes, and how you can control them.

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located at the bottom of our emails or by contacting us via email at [email protected] or via mail to Formlabs Inc., Attention: Privacy, 35 Medford Street, Somerville, MA 02143, United States. Customers cannot opt-out of receiving transactional emails related to their account or orders with us as these communications are necessary for the completion of the Services.

This section applies to users located in the European Union, United Kingdom, and Switzerland and supplements the Privacy Policy.

Legal Basis for Processing

We process your Personal Information in accordance with applicable European data protection regulations, including the General Data Protection Regulation (“GDPR”). Depending on the specific Personal Information concerned and the factual context, we will process your Personal Information under one or more of the following legal bases:

Performance of a Contract: It is necessary for Formlabs to process your Personal Information to comply with obligations under a contract with you, including Formlabs’ obligations under the Form Now Terms of Service.

Consent: You have given us your explicit consent to process your Personal Information.

Legitimate Interest: Formlabs has a legitimate interest in processing your Personal Information.

Legal Obligations: Formlabs is required to process your Personal Information to comply with our obligations under law or regulation.

Data Subject Rights

If you provide us with your Personal Information, you have the following rights with respect to that information. Where applicable, these rights are intended to align with Chapter 3 of the GDPR:

• Have transparent, plain-language communication regarding your Personal Information
• Revoke your informed consent at any time
• Review the Personal Information that you have supplied to us and how this Personal Information has been used, including any international transfer history
• Request that we correct any errors, outdated information, or omissions in the Personal Information that you have supplied to us
• Request that your Personal Information not be used to contact you
• Request that your Personal Information be removed from any solicitation list that we use
• Request that your Personal Information be deleted from our records; and
• Opt-out of being solicited by us or third parties

To exercise any of the rights above, please contact us via email at [email protected] or via mail to Formlabs Inc., Attention: Privacy, 35 Medford Street, Somerville, MA 02143, United States. Once we confirm your verifiable request, we will promptly change, correct, or delete your Personal Information, as applicable.

Without prejudice to any other administrative or judicial remedy, you have the right to complain to a supervisory authority – in particular, such supervisory authority in the member state of your place of residence or employment or in the place of the alleged infringement – if you believe that our processing of your personal data violates the GDPR.

International Transfer of Information

Formlabs operates globally, and we may need to transfer and access your Personal Information from around the world, including the United States. You consent to the transfer to, processing of, and storage of your Personal Information in the United States and other countries outside of the European Economic Area (the “EEA”), the United Kingdom, and Switzerland, the privacy laws of which may be considered less strict than those of your region. This consent applies in addition to our other legal grounds for transferring, processing, and storing your Personal Information as outlined in this Privacy Policy.

Any transfer of Personal Information outside of the EEA, the United Kingdom, or Switzerland is governed by the Standard Contractual Clauses.

This section applies to users located in California, Colorado, Connecticut, Utah and Virginia and supplements this Privacy Policy. This section provides disclosures required under the California Consumer Privacy Act (“CCPA”), Colorado Privacy Act (“CPA”), Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”) and the Virginia Consumer Data Protection Act (“VCDPA”, and along with CCPA, CPA, CTDPA, and UCPA, collectively the “U.S. Privacy Acts”).

Notice of Collection and Use of Personal Information

As further described under “Collection and Use of Information,” Formlabs has collected the following categories of Personal Information from its consumers within the last twelve (12) months. Formlabs never sells your Personal Information to any third party.

Data Rights

If you are located in a state governed by a U.S. Privacy Act, then you have the following rights with respect to your Personal Information.

Right to Know: Twice per year, you may request that Formlabs disclose the Personal Information we have collected, used, disclosed, and sold in the past twelve (12) months.

Right to Delete: You may request the deletion of the Personal Information that we have collected from you. Please note that we may deny your request for deletion where an exception exists.

Right to Correct: You may request that we correct inaccurate Personal Information.

Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of these rights.

If you wish to exercise any of your rights under the U.S. Privacy Acts, please contact us via email at [email protected] or via mail to Formlabs Inc., Attention: Privacy, 35 Medford Street, Somerville, MA 02143, United States. Formlabs will verify your request by matching the identifying information you provide with your Personal Information maintained by Formlabs.

If you are an authorized agent wishing to exercise rights on behalf of a resident of a state governed by a U.S. Privacy Act, please contact us using the contact information above and provide us with a copy of the consumer’s written authorization designating you as their agent.

If you have any questions about this Privacy Policy or our treatment of your data, please write to us via email at [email protected] or via mail to Formlabs Inc., Attention: Privacy, 35 Medford Street, Somerville, MA 02143, United States.